go~mus + kasse
POS specialised for museums with wrapper tickets, advance sale, seat-category selectors, pay-on-site and a day-plan forecast. Integrated with Korona for receipts and accounting.
The POS specialised for cultural venues
go~mus + kasse is the only POS on the European market specialised for museums and cultural institutions. The topics that set a cultural box office apart from a general retail POS are built in, not bolted on:
- Family, multi-day and umbrella tickets
- Advance sale with live contingents for other days and time slots
- Events with seat-category selectors for concerts, talks and workshops
- Pay-on-site for school classes and teachers whose actual attendance is only known on the day
- Day plan with visitor forecast for the floor lead
General POS systems handle these flows, if at all, only with workarounds. go~mus + kasse speaks the language of your house from the first key press.
POS 2.0 meets Korona
Two layers work hand in hand:
- Korona by Combase AG as the proven receipt, accounting and tax layer: receipts, accounting articles, gift vouchers, master data and fiscalisation.
- POS 2.0 as the museum-specialised POS functions from go~mus, browser-based, optimised for touch and keyboard. POS 2.0 runs as an external system call inside Korona, not as a competitor or replacement but as a specialised add-on for cultural workflows.
POS 2.0 is continually developed to keep up with the growing requirements in the cultural sector. Korona stays your familiar POS for receipts, accounting and tax, POS 2.0 complements it with what a general retail POS cannot do.
Availability that holds up
Every ticket appears as a tile with price and a live availability indicator, e.g. „5 of 20 available" or „Sold out". After picking date and time at the top, the list reduces to what is sellable here and now. Day tickets, time-slot tickets, flex tickets and group tickets stand side by side, sorted by type. Sold-out and past windows drop out of view.
The contingent is live from the central go~mus booking system, the same one that serves the online shop, the visitor service and resellers. The desk sees at a glance what it can still sell, without checking a second system.
One order, everything in it
Every sale, whether a ticket, a tour, a voucher or an annual pass, lands in one order. The detail view shows all line items plus the direct actions per item: change quantity, adjust price, grant a discount, rebook, cancel. At order level you get action codes, customer assignment, comments and full cancellation.
Cancelled items stay visible, struck through, so nothing disappears unnoticed. That is the visibility staff needs when a visitor changes their mind.
Entry without a printer
Tickets do not need to be printed to be invalidated. POS 2.0 opens a ticket overlay directly from the order, shows every barcode and offers a Validate button next to it. One click and the ticket is invalidated, with timestamp and entry zone in the history.
This works for paperless venues or when a guest has forgotten their online tickets: find the order, validate, let them in. Already-invalidated tickets are flagged green in the overlay, and an undo is built in.
Combo tickets that visitors understand
Some venues sell combo tickets that consist of several sub-tickets, for example a family ticket made of two adults and three children. POS 2.0 shows the related sub-tickets with their own quantity pickers after the umbrella ticket is selected, and the system checks the minimum and maximum count per sub-ticket automatically.
Payment and printing flow as for any single ticket from the desk perspective. That is the promise: your guests receive a bundle, your desk sells one transaction.
Concerts, talks and workshops at the desk
Concerts, talks, readings, film screenings, workshops, anything with individual seats, are events. The list shows all of today's sessions with remaining capacity. The detail view shows available price categories (regular, reduced, children, member, depending on configuration). Pick seats per category via +/-, see the total in real time, confirm.
If your venue allows it, overbooking is possible; the system flags it with a banner. The booking follows the same order logic as everything else.
A clickable seating plan for visual seat selection at the desk is in preparation.
Pay on site for school classes
Teachers visiting with school classes often do not want to pre-pay for everyone, because the actual attendance is only known on the day. With pay-on-site the visitor service books the tour with the „pay on site" arrangement; tickets become available immediately and may be printed before payment. On the day, the desk captures the actual headcount and books the payment correctly.
Annual passes tied to their holder
Annual passes are tied to a holder. Name, first name and date of birth are captured at sale. The pass is valid from the purchase date (or a chosen start date) for one year. On renewal, the system sets the start date to the expiry of the existing pass automatically.
At the entrance the system checks the pass via its barcode and shows holder, validity and previous entries. On the customer detail page, all valid passes of a person appear so staff see directly what the person is entitled to.
One scanner for everything
The scanner screen is a single, auto-focused input field. USB scanner, Bluetooth scanner or typed input, all work. POS 2.0 recognises what sits behind the barcode automatically: a ticket, an annual pass, a voucher, a tour booking. Foreign barcodes from connected third-party systems, e.g. consortium cards, validate in the same field.
Status colours (green valid, yellow with notice, red invalid) make the verdict readable from two metres. Footer buttons jump straight to the customer or the order.
Gifts the recipient understands
Gift vouchers come in two flavours: regular day-ticket vouchers and annual-pass vouchers. Sold by clicking a tile, the voucher lands as a line item in the order. To redeem, staff scan or type the code, the system shows target ticket and validity, one click and the ticket is created, the voucher consumed.
Action codes for promotional campaigns apply at order level; the system applies the discount directly to the total. Codes are configured in the go~mus + promotions add-on.
Who is coming today, before they come
The day timeline shows expected visitors per hour as a bar chart, today, tomorrow, the day before. Three colours separate regular admissions, events and tours. The current hour is highlighted; a click on a bar shows what is on.
This tool is not for the seller at the counter but for the floor lead and shift planning: when does it get busy, when do we need more desk staff, when is a break possible. A POS that doubles as a day planner is a combination you rarely see.
Capabilities at a glance
Beyond the headline functions, go~mus + kasse covers the day-to-day across the board. Selection of the most important capabilities:
Orders, line items, actions
- Order list filtered by date, payment status, source, museum, validity
- Order search by order number, barcode, or self-service transfer code
- Calendar highlighting: days with orders are flagged
- Line-item actions: quantity, price, discount, rebooking, cancellation with reason
- Order cancellation: full cancel, correction to the desk
- Desk comment on the order, for the next staffer
- Action-code redemption at order level
Customers and institutions
- Customer search by name (multi-word), email, customer number, company
- Customer search also via the Korona customer number
- Institution lookup with direct order creation
- Audience filter (e.g. students, reduced)
- Auto-discount on customer assignment (audience and institution discounts)
- Institution-ticket unlock for tickets only available to members
- Last ten orders directly on the customer detail page
- Active annual passes of the customer visible at a glance
Reservations
- Redeem reservation at the desk, e.g. from a tour pre-booking
- Quantity picker for reservations via +/- or keyboard
Pre-booked tours at the desk
- Tour list with filter and full-text search to find the relevant booking
- Tour feedback after delivery: actual participants plus status
- Three comment layers per tour: desk, internal, guide
- Rebook an existing tour to another date / time
Events at the desk
- Event list with filter
- Event seat booking with live total
- Event overbooking with visible warning (when permitted by the venue)
- Event feedback and event rebooking to other dates
Payment and printing
- Invoice as payment method: close orders as single or consolidated invoice, tickets immediately available
- Korona payment: hand the order to the Korona POS, cash or card
- Adyen card terminal directly at the workstation
- Zero-euro auto-payment for free admissions without the Korona detour
- Refund on cancellation via the same channel the money came in
- Tickets by email as PDF, as an alternative to printing
- Print modes configurable per desk
- Receipt-text configuration: what appears on Korona receipts per item is configurable
Validation and entry
- Voucher-barcode recognition in the normal scanner field
- Foreign barcodes from connected third-party systems validate in the same field
- Entry zone configurable per desk (which door / zone is being scanned)
- Validation undo in the same overlay
- Force-invalidate: accept an already-used ticket anyway (multi-entry)
- Inline Validate button right on the barcode in the order view
Preparation and operation
- Visitor origin capture (country, postcode) for visitor stats before payment
- Upselling suggestion before payment: relevant events on the same day
- Upcoming tours on the dashboard with start time, tour name, customer, participants
- Multilingual UI (German, English, French, Dutch, Luxembourgish)
- Touch and mouse operation: large buttons, +/- fields, keyboard input alternative
- Dark design for desks without direct sunlight
- Multi-museum filter in the footer for desks with access to several venues
Embedded in the go~mus suite
go~mus + kasse does not stand alone. Three closely linked add-ons play together at the desk:
- go~mus + entry handles ticket control, including invalidation at the moment of printing.
- go~mus + promotions brings discount codes and promotions that visitors redeem directly at the desk.
- go~mus + kiosk is the visitor-operated sibling to the staff-operated desk, technically related, independent in its sales path.
Get to know go~mus
Schedule a personal presentation. We will help you integrate go~mus into your workflow and support you in connecting your existing infrastructure.
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