go~mus + kiosk

Payment at the kiosk works in one of three ways, activated per site.

• Card at the terminal directly on the kiosk, contactless or chip. The terminal guides the visitor through payment; tickets are then printed automatically.
• Smartphone via QR code. The visitor scans the QR with their own phone camera and finishes the payment on their device. Useful when a card is rejected at the terminal or for visitors who prefer their phone.
• Pay-slip at the desk. The kiosk prints a slip with an order number. Payment in cash at your museum desk, tickets handed out there. Cash stays an option without every kiosk taking notes and coins.

German, English, French, Dutch and Luxembourgish are available out of the box. You activate the languages that match your visitor demographics. After short inactivity the kiosk reverts to the default language so the next visitor starts in the expected language.

Instead of a light/dark toggle, the kiosk has a dedicated accessibility mode with two states: off and on. The switch sits in the bottom-left corner, visible on every screen. When on:

• Maximum contrast (WCAG AAA, pure tonal values) instead of WCAG AA by default
• Larger hit targets (at least 56 × 56 px) and a 4 px focus indicator
• Reduced animation, ambient effects off

Controls sit at the bottom of the screen by design, not at the top. Wheelchair users and shorter visitors reach key actions without straining. Standing visitors lose nothing. Cursor and keyboard navigation plus an integrated read-aloud mode are in progress. We follow WCAG 2.1 Level AA in default mode and Level AAA in accessibility mode; BITV 2.0 and the EAA frame the regulatory expectations.

Portrait touchscreen, receipt printer, card reader and barcode scanner ship as one integrated set. A slim Linux runs our bridge app, displays the go~mus web shop fullscreen and drives the hardware. Updates and security patches arrive automatically; staff need to refill paper and clean the surface, that is it.

Hardware is delivered and pre-configured by us. Onboarding: generate a QR code in the go~mus back office, scan it at the terminal, paired.

The kiosk is a point of sale like your website or your cashier desk, with its own shop setup in the go~mus back office.

• Tickets configurable per kiosk: you decide which tickets are sold at the self-checkout. Annual passes and heavily personalised tickets are excluded.
• Shop layout: a simple navigation tree, from a flat "all tickets on one page" to categories such as "permanent collection" or "special exhibition". You build the tree, the kiosk shows it.
• Brandable via custom CSS: house colours, typography and logo placement are configurable. Default is a neutral go~mus design.
• Reporting stays central: kiosk sales land in your usual analytics next to web shop and desk sales.

Self-checkout is not an attempt to remove your staff. It eases the queue at peak times, enables sales outside cashier hours, and frees up the team for the requests that need real human contact. When a card is rejected at the kiosk or a question comes up, the desk stays the point of contact.