Cancellation and refunds

You define per offer or offer category when free cancellation is allowed and what fees apply later. The rules can be tiered by period, for example „free up to 30 days before the date, then 50 percent, 100 percent from 7 days before the date".

Self-service is limited. Today, go~mus supports two flows: cancellation of bookings for free events (useful against no-show rates) and converting an order into a gift voucher when your venue is connected to the Korona POS.

Classic self-cancellation with refund via the online account is not yet in the standard. Cancellation through the back office is always available.

In the back office you can cancel at any time, also outside the regular period. You can enter a deviating fee or cancel free of charge. Each cancellation is logged with reason and user.

If the order was paid by card, the refund goes back via the original payment method. Bank transfer payments are refunded as outgoing transfers. Cash payments are refunded as cash at the till.

Cancellations automatically generate a cancellation invoice with correct VAT handling. The original invoice remains, the cancellation is documented.